CUTS INTERNATIONAL-LUSAKA
Consumer Watch
Consumer Watch is a platform in Zambia that strives to promote consumer protection, education and advocacy by providing consumers with the tools they need to make informed purchasing decisions while ensuring businesses are held accountable for their actions.
Get In Touch
Call us on
+260-211-410-098
Empowering Consumers
Consumer Watch is a Zambian platform that aims to promote consumer protection, education, and advocacy. Our mission is to empower consumers with the necessary information and resources to make informed purchasing decisions while holding businesses accountable for their actions. Through investigative reports, consumer complaints, product reviews, and expert interviews, we provide a comprehensive view of the Zambian marketplace and identify opportunities for improvement. Our goal is to be a trusted source of information for both consumers and businesses, promoting fair and transparent trade practices that benefit everyone.
Steps In The Reporting Process
Tell us about your experience
Tell us about your consumer issue and the business you're having problems with.
We'll read through your report
In most cases you won't hear from us after submitting your report. We'll be in touch if you've asked for help clarifying your rights or obligations under the law, or we need more information from you.
We'll send your information to the nessecary authority
The information you share helps us find out about issues. We use this information to direct our resources to matters that provide the greatest benefit for consumers like you.
Connect with Consumer Watch: Your Voice Matters
Your voice matters to us. Please don’t hesitate to get in touch with Consumer Watch in Zambia for any questions, concerns, or feedback regarding your experiences with products or services.
What CUTS Consumer Watch Can Do
- We accept and record reports of information about business practices and behaviours that concern you.
- We respond to reports when we have information that may help you, or you have asked a question about your rights or obligations under the law.
What CUTS Consumer Watch Can't Do
- We don’t resolve individual complaints or provide legal advice on your rights and obligations under the law.
- We don’t make formal decisions on whether a person or business has breached the law as only the courts can do this.
About CUTS International Lusaka
CUTS International Lusaka is a public policy research and advocacy group that has built up a formidable reputation as a leading research, advocacy and networking group engaged in issues of rules-based trade and development. Consumer Watch is a digital platform dedicated to promoting consumer welfare, education awareness and advocacy as well as redress while ensuring that businesses are compliant with competition principles in Zambia. We believe that consumers have the right to access accurate information and make informed purchasing decisions, while businesses have a responsibility to provide safe and reliable products and services. Our mission is to empower consumers with the tools and resources they need to exercise their rights and hold businesses accountable for their actions
Consumer Watch
Consumer Watch is a platform in Zambia that strives to promote consumer protection, education and advocacy by providing consumers with the tools they need to make informed purchasing decisions while ensuring businesses are held accountable for their actions.