CUTS

In Zambia’s urban areas, where the demand for digital communication is at its peak, poor mobile voice and internet service quality has become a growing concern for consumers. Cities like Lusaka, Ndola, Kitwe, and Livingstone may be seen as hubs of connectivity, but the reality on the ground tells a different story. Urban consumers face […]

Effective April 1, 2025, MultiChoice will increase its subscription fees, a move that has raised concern among consumers already struggling with economic hardships. The decision comes at a time when many households are grappling with the rising cost of living, frequent load shedding, and declining content quality. The rising prices of essential goods such as

Electronic waste (e-waste) is an escalating environmental and health concern in Zambia, driven by rapid technological advancements and the increasing use of electronic devices. However, inadequate disposal methods and the absence of a strong e-waste management framework pose serious risks to public health and the environment. Despite these growing concerns, many individuals and businesses remain

Each year, March 15th marks World Consumer Rights Day, an international occasion aimed at promoting awareness of consumer rights and supporting equitable and ethical business practices. The theme for 2025, “A Just Transition to Sustainable Living,” highlights the critical necessity of making sustainable consumption more inclusive and accessible for everyone. In light of the challenges

The Bank of Zambia (BoZ) has announced the introduction of a new series of banknotes and coins, set to be launched on March 31, 2025. The redesigned currency will feature six banknotes—K500, K200, K100, K50, K20, and K10—as well as six coins, including K5, K2, K1, 50 ngwee, 10 ngwee, and 5 ngwee. One major

Lusaka, Zambia 5th February 2025 – The Consumer Unity & Trust Society (CUTS) is concerned over the challenges faced by consumers under ZESCO’s net metering policy, which allows households and businesses to supply excess solar energy back to the grid in exchange for credits. While the initiative aims to promote renewable energy and ease pressure

Lusaka, 31st January 2025 – The Consumer Unity and Trust Society (CUTS) has commended the Zambia National Service (ZNS) for its decisive action in seizing 1,000 bags of Eagle mealie meal from traders attempting to inflate prices illegally. This intervention, prompted by a public tip-off, sends a strong message against exploitative practices in Zambia’s staple

On 5th December, 2024, CUTS joined the Competition and Consumer Protection Commission (CCPC) in commemorating the World Competition Day 2024 under the theme: “Competition Policy and Inequality.” Competition policy promotes fair market practices, prevents monopolies, and protects consumers by enforcing laws against price fixing, market sharing, and abuse of dominance. It also regulates mergers to

Farmers and marketeers are pivotal in ensuring the safety and quality of fruits and vegetables in the food value chain. Their combined efforts in cultivation, handling, transportation, storage, and sales directly influence the safety of produce reaching consumers. Farmers are at the foundation of the food safety value chain, as their practices during cultivation and

Black Friday, known for its deep discounts, can lead consumers in Zambia to overspend, especially when retailers market these deals as one-time opportunities. Many shoppers may be tempted to purchase products they don’t need or can’t afford, believing they are saving money in the long run. In some cases, consumers may turn to credit facilities